Privacy Policy

Last Updated: February 23, 2026

At La Clave de la Carne, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our wellness center or use our website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Book an appointment or service
  • Fill out a health questionnaire or consultation form
  • Contact us via phone, email, or contact form
  • Subscribe to our newsletter
  • Purchase gift certificates or products

This information may include your name, email address, phone number, postal address, date of birth, and payment information.

Health Information

To provide safe and effective treatments, we collect health-related information including:

  • Medical history and current health conditions
  • Allergies and sensitivities
  • Current medications
  • Treatment preferences and goals
  • Previous treatment records

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website
  • Device and operating system information

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, personalize, and improve our wellness services and treatments
  • Communication: To respond to your inquiries, send appointment confirmations, and provide customer support
  • Health and Safety: To ensure treatments are safe and appropriate for your individual needs
  • Marketing: To send promotional materials, newsletters, and special offers (with your consent)
  • Business Operations: To process payments, manage bookings, and maintain accurate records
  • Legal Compliance: To comply with applicable laws and regulations
  • Website Improvement: To analyze website usage and improve user experience

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in our business operations (payment processors, appointment software, email services)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Secure storage of physical records in locked facilities
  • Encryption of digital data transmission
  • Access controls limiting who can view your information
  • Regular security assessments and updates
  • Staff training on privacy and data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our abilities.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Objection: Object to certain processing of your information
  • Data Portability: Request transfer of your information to another service provider

To exercise these rights, please contact us at contact@laclavedelacarne.com or +40 31 099 95 95.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: To understand how visitors use our site
  • Preference Cookies: To remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your treatment history
  • Comply with legal, regulatory, and professional obligations
  • Resolve disputes and enforce our agreements

Health records are retained in accordance with Romanian healthcare regulations, typically for a minimum of 5 years after the last treatment.

International Data Transfers

Your information is primarily processed and stored in Romania. If we transfer data to other countries, we ensure appropriate safeguards are in place to protect your privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

La Clave de la Carne
Bulevardul Eroilor 5
Cluj-Napoca, 400129, Romania
Phone: +40 31 099 95 95
Email: contact@laclavedelacarne.com

Consent

By using our services or website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.